Frequently Asked Questions
 

General Questions

NORTH AMERICA:

AAPAC:

Europe/Latin America:

 

GENERAL QUESTIONS

What is the Accenture Alumni Network?
The Accenture Alumni Network is a global community of former Accenture employees. This Accenture Alumni Network website (www.accenturealumni.com) serves as your “gateway” to all aspects of the alumni program. Only former employees and interns are eligible to join the network. Please wait until after your last day to submit your registration. Individuals who were engaged or provided services as contractors are ineligible to join the network.

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How do I access the site?
To log in to the site you will use your primary e-mail address as your username and enter your password created during registration. If you do not remember your password, you can select the Forgot Password? link on the login page. If you do not remember your primary e-mail address, please send a request to support[at]accenturealumni.com.

If you are having problems accessing the site, please check your Internet settings. The security settings on your Internet browser should be set to Internet zone. In Internet Explorer 6 or later, click Internet Options from the Tools menu. On the Security tab, select Internet, then select the Medium setting to interact with the site. Click OK to save changes, then click Refresh on your browser menu.

  • Verify that your browser accepts cookies.
  • Verify that your internal system clock is set correctly. For security purposes, the cookie expires shortly after it is created.
  • If you encounter an error signing in, please send a message to support[at]accenturealumni.com.

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How do I contact Accenture Alumni Support?

Email: support[at]accenturealumni.com

Mail: Accenture Alumni Network
c/o Conenza
1411 4th Ave, Suite 1000
Seattle, WA 98101
USA

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How do I ensure that I receive emails from AccentureAlumni.com?
An increasing number of e-mail clients (Outlook, AOL, Hotmail, etc.) are including spam blockers that can affect delivery and display of some e-mail messages. This means that some email communication may not get delivered to you.

To ensure you receive emails from the Accenture Alumni Network, please add admin[at]accenturealumni.com and support[at]accenturealumni.com to your email Safe Sender list.

  • Outlook: Go to "Home" tab. Click on "Junk" and select "Junk E-mail Options" from the dropdown menu. Then click on the "Safe Sender" tab. Click the "Add" button. Type "@accenturealumni.com" in the text box. Click "Ok"
  • AOL: You can add the email addresses to your address book or click the Not Spam icon at the top of the Spam folder.
  • Hotmail: Go to the "Settings" page. Click "Junk E-mail." Click "Add Senders to Safe List", type "@accenturealumni.com" and then click "Add"
  • Gmail: Go to the "Settings" page. Click on "Filters and blocked addresses", then "Create new filter". Type "@accenturealumni.com," and then click "Create filter with this search."
  • Yahoo! Mail: Go to the "Settings" page, click "Add and create a filter" that matches "@accenturealumni.com" in the sender and delivers the messages to Inbox. Click Save.

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Can I change my communication preferences?
Accenture sends four types of communications – Announcements, Events, Newsletters and Recruiting.  If you would like to unsubscribe from receiving communications from Accenture, either click the unsubscribe link at the bottom of all emails or send an email to support[at]accenturealumni.com and indicate which types of communications you would like to be unsubscribed from.

If you have previously unsubscribed from communications and wish to receive them again, please send an email to support[at]accenturealumni.com specifying which type of communications you wish to receive.

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How do I make my profile visible to other alumni?
If your profile information was transferred to the new site, your profile privacy settings are by default set to hidden. If you are a new registrant, your profile privacy settings are by default set to visible to all. To change your privacy settings, log into the site and click Update Profile.  Under each profile section you will be able to select which information you wish to make visible to other alumni.

Since only verified Accenture alumni have secure access to the Accenture Alumni Network website, you can share your information with confidence. The more information you're comfortable sharing, the greater the chances are for you to reconnect with fellow alums.

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Can I change my name on my profile?
Yes. Upon registration, make sure to use the name you used while you worked at Accenture. Once your registration request has been validated, you will have an opportunity to update your profile to reflect your current name.

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How do I reset my password?
For Accenture systems: If you can't remember your password, you may first attempt to reset it yourself (by clicking here). If you have not setup your Security Question and have not configured a Linked Account, you will need to contact the Accenture Technology Support Helpdesk for assistance.

For the Alumni Network: Select the Forgot Password? link on the landing page. On the Forgot Password screen enter your E-mail address and the Text Verification and click Send New Password. A password reset link will be sent to your e-mail address. Upon clicking the link you will be prompted to create a new password.

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Where can I update my personal information in Accenture's HR system?

If you are a former employee and want to add or modify name, marital status, permanent address, email address and phone number in Accenture's HR system, please visit the Accenture Support portal. Select the appropriate Discover tile (e.g. Change Personal Data) to make updates to your information or visit the other sites.

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I want to join, but was a part of Arthur Andersen (prior to Andersen Consulting's formation in 1989). Do I qualify for membership?
As you know, Accenture (formerly Andersen Consulting prior to 2001) and Arthur Andersen are not the same company and we only have records for Accenture employees. Given that your tenure was with Arthur Andersen, we don't have the means to confirm past employment status. In order for us to proceed, it is necessary for you to send us the names of 2 or 3 current Accenture employees or Alumni who can verify or sponsor your membership. We are trying to accommodate these requests but must handle them on a case by case basis. Please send your request to support[at]accenturealumni.com.

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Why can't I find an Accenture Alumni in the directory?
If you cannot find an alum you are searching for, they are: not registered on the site, have not agreed to the new privacy statement, or have chosen not to make their information visible to other alumni. If you know their email address, please contact them directly to see if they have registered and if they intend for their information not to be shown.

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I would like to pursue rehire opportunities. How do I start?
Thank you for your interest in possibly returning to Accenture. Please visit the Search Jobs section on this website where you can search open roles by utilizing the company filter to view only Accenture job postings.

  1. Filter by all experience levels on the Search Jobs page to maximize your results. If you find a match to your skills and experience level, begin the application.
  2. Ensure you say "Yes" to the question "Have you previously worked for Accenture?" when creating your profile. This will indicate to the recruiters that you are an alum and therefore will be treated as a priority source.
  3. Once you apply, the recruiter will be in touch regarding next steps.
  4. We recommend you always keep your profile updated including most recent employment information as well as a current resume.

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I’m currently getting an advanced degree and would like to pursue rehire opportunities upon graduation. What is the process?

We do consider our alumni a priority source for our open roles. Take a moment to visit our Careers page for students and graduates.

Additionally, you can visit the Search Jobs section on this website where you can search open roles by utilizing the company filter to view only Accenture job postings.

  1. Filter by all experience levels on the Search Jobs page to maximize your results. If you find a match to your skills and experience level, begin the application.
  2. Ensure you say "Yes" to the question "Have you previously worked for Accenture?" when creating your profile. This will indicate to the recruiters that you are an alum and therefore will be treated as a priority source.
  3. Once you apply, the recruiter will be in touch regarding next steps.
  4. We recommend you always keep your profile updated including most recent employment information as well as a current resume.

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I found a role that I am interested in. What should I do now?
If you found an open role, please click the “apply for this job” button on the job description. When completing your profile as an alum, be sure to say "Yes" to the question "Have you previously worked for Accenture?" This will alert the recruiter that you are an alum and a priority source. Once you apply, the recruiter will be in touch regarding next steps.

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How long do I have to wait before applying for rehire or contracting opportunities?
If you want to pursue rehire opportunities as an employee, you can reapply right away as there is no waiting period. If you want to return as a contractor, you need to wait 6 months after your exit date.

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I am interested in referring a friend for a suitable position in Accenture. How do I learn about appropriate job openings and the correct referral process?
Please visit the Alumni Referral Program section of this website where you can find additional detail on contacts and processes. Some countries do have formal referral programs and the guidelines are listed for you.

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How do I register to become a supplier to Accenture?
If you are interested in offering a product or service to Accenture, please go to the Supplier Portal to create a user account and a profile with information about your company and the services or products you offer. Your information will be entered into Accenture's database for future consideration. If there are any opportunities in which your company fits, you will be contacted. Registered suppliers can visit the Supplier Portal at any time to update their company profile.

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Where can I find information about investor relations?
To get stock quotes, read SEC filings or company information, get answers from FAQ's, or find Investor Relations contact details, go to http://investor.accenture.com.

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Where can I find information about my remaining Accenture equity holdings?
Information about your Restricted Share Units (RSU's) and other details about managing your Accenture shares can be found at myholdings.accenture.com. There you will find information about how to reset your password, how to contact Morgan Stanley (broker) and other employee equity program information.

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Who do I contact regarding People Mobility issues?
The contact for People Mobility issues is: globalmobility@accenture.com

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NORTH AMERICA:
 

How do I contact Accenture US Human Resources (US)?
For insurance, 401(k), and pension questions, please contact the Accenture Benefits Center at (877) 332-2242 or http://digital.alight.com/accenture.

If you were part of the 2017 Accenture Plan Termination Offering, contact American General Life, a subsidiary of American International Group, Inc., regarding monthly annuity payments:

American General Life Companies
Pension Administration Department
P.O. Box 1834
Wilmington, DE 19899-1834
Toll Free: +1 855 793 1578, weekdays between 8 a.m. and 5 p.m. Eastern Time

Email: PensionsAdmin@AmericanGeneral.com For HR questions, payroll or tax questions, please contact PeopleLine at (800) 432-2729 or send an email to NA.HR.Questions@accenture.com.

For external employment references, please contact the Work Number at 1-800-367-2884.

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How do I contact Accenture Canada Human Resources (Canada)?
For insurance questions, please contact the Accenture Benefits Centre at 1.888.878.9638 or https://livewellcanada.accenture.com/.

For HR questions, payroll or tax questions, please contact PeopleLine at (800) 432-2729 or you can send an email to NA.HR.Questions@accenture.com.

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Where can I find information about Benefits, W2's, or my 401(K) (US)?
Insurance coverage under COBRA, life events, and annual benefits enrollment elections are handled through the Accenture Benefits Center or the Live Well at Accenture site (http://digital.alight.com/accenture). You can also use the Live Well at Accenture site to review and update information about your dependents.

If you remain in the 401(k) retirement plan, you can review your account information, transfer money among the investment funds and request withdrawals from your account through the Live Well at Accenture site (http://digital.alight.com/accenture). You can also review and update your beneficiary designation information. You can access the myHoldings site by going to myholdings.accenture.com/

The Live Well at Accenture site is available 24 hours a day, seven days a week except during maintenance windows. The Accenture Benefits Center is available at (877) 332-2242 weekdays between 9 a.m. and 5 p.m. (Central time) and is closed on holidays.

For a copy of your W2 go to https://w2.accenture.com. If you wish to update your email addresses for the W2 system use the My Account link after you access the W-2 eXpress Main Menu. Use your Enterprise ID and last password to access the W2 system. If you have forgotten your password contact CIO Help Desk Services at (800) 672-6664.

Where to Go for General W-2 Questions 
For general W-2 questions, such as can I receive a paper and electronic W-2, please refer to the Electronic W-2 Frequently Asked Questions (FAQs).

Accessing Electronic W-2 Website and W-2 eXpress
For access questions, such as why did I receive a login error, contact Peopleline at 800-432-2729 (or (312-693-8499 if you are outside of the US or Canada) Monday through Friday from 7 a.m. to 7 p.m. Peopleline can also be reached via email at HR Questions

Navigating W-2 eXpress

For W-2 eXpress questions, please refer to the How to Use W-2 eXpress. If your question is not addressed in the How to Use W-2 eXpress section, call the vendor's W-2 eXpressâ„  Client Service Center at 1-800-996-7566 and select option 1 and then option 0 to speak to an agent Monday through Friday from 7 a.m. to 8 p.m. (Central time).

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Where can I find information on obtaining employment verification (US/Canada)?
Accenture currently offers a service for obtaining or authorizing third parties to obtain verification of employment Monday through Friday 7am-8pm CST. This service allows you, or third parties you authorize, to verify your employment and salary within a matter of minutes. Verifications of Employment are typically requested for 1 of 4 reasons: previous work verification for a future employer, mortgage or rental applications, employee salary information or other personal and personnel information. This fast, secure service can be used for any of these instances.

You can request Verification of Employment by logging onto www.theworknumber.com for easy printing of verification or by calling 1-800-367-2884 for voice and fax verification.

If you followed the procedure and you were unable to obtain what you needed, contact Peopleline at 1-800-432-2729 or send an email to NA.HR.Questions@accenture.com with the subject line "Employment and/or salary verification". Please indicate you have already tried The Work Number and the reason why it was unsuccessful.

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How do I get a T4 or update my home address (Canada)?
For all Canadian HR inquiries including tax forms and updating your address on file, please contact PeopleLine (select options 4 or 5) at 800-432-2729. You can change your address online using the Former Employee Portal at https://support.accenture.com/former_employee_portal.

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Where can I find information about Pension Plans and Retiree Benefits (US)?
If you were vested in the pension benefit the Accenture Benefits Center will send you information shortly after it receives notification of your termination. If you were not vested, your benefit will be forfeited.

You may be eligible for medical and dental insurance at the time of termination if you were an LoR1-3 and at least age 50 with 10 or more years of Accenture service. Or if you were a LoR4 or under and at least age 55 with 10 or more years of Accenture service and retire from an eligible workforce and level. You can contact the Accenture Benefits Center at +1 877 332 2242 weekdays between 9:00 a.m. and 5:00 p.m. Central time if you have any additional questions.

If you were part of the 2017 Accenture Plan Termination Offering, American General Life, a subsidiary of American International Group, Inc., has financial and administrative responsibility for making monthly annuity payments. Contact them at:

American General Life Companies
Pension Administration Department
P.O. Box 1834
Wilmington, DE 19899-1834
Toll Free: +1 793 1578, weekdays between 8 a.m. and 5 p.m. Eastern time
Email: PensionsAdmin@AmericanGeneral.com

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Where can I find information about Pension Plans and Retiree Benefits (Canada)?
When you leave or retire and are fully vested under the Retired Preferred Profit Sharing Plan, (RPPS), you will receive a termination package from Sun Life Financial. You are encouraged to contact either Sun Life Financial at 1-866-8612, or your advisor to discuss your plans and options.

At the time you retire, you will automatically be enrolled in retiree insurance coverage if you meet the eligibility requirements.

  • All Accenture Inc. employees must be:
    • Hired on or before after December 13, 2013
    • Age 50 or older on the date of retirement
    • Residing in Canada
  • All ABSU employees must be:
    • Hired before December 1, 2004
    • At least age 55 or is eligible to receive an immediate pension
    • Retired on or after December 1, 2004
    • Have at least 10 years of service
    • A Canadian citizen
    • Residing in Canada

The Accenture Benefits Centre will send you coverage details and enrollment information to your home address on file. For any retirement questions, please call the Accenture Benefits Centre at +1 888 878 9638.

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Where can I find Benefits claim forms and how do I submit a benefits claim form (Canada)?
Claim forms are available on the Green Shield Canada site (https://onlineservices.greenshileld.ca/Accenture).

For claims inquiry, please contact Green Shield Canada at (888) 711-1119.

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Will I still be able to access myholdings.accenture.com after I leave Accenture (Canada/US)?
Yes, you will retain access to this website using an Enterprise ID and password will remain the same. If you forget your password, you will need to contact Technology Support to have a new password mailed to your home address. Please contact Technology Support at 800-672-6664

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How to I obtain a copy of my past training history?
Learning support specialists are available to assist you with your transcript request at (+1) 703-404-9957 or 1-800-446-5302.
 

AAPAC:

Where can I find information on obtaining employment verification (Asia-Pacific, India)?
For India, in cae you have not received a copy of reliving letter you can send request via email to India.HRSS.Exits@accenture.com
For India, send request via email to India.HRSS.Exits@accenture.com

Special Experience/Service letter (capturing roles & responsibilities) would be only issued for the below listed purposes:
1. Green card letter.
2. Citizenship and immigration Services
3. Higher education letter
4. US work permit

Include complete address (Indian Address Only) & specify the reason for requesting the letter. For above such letter request you can send an email to India.HRSS.ESL@accenture.com

For ex-employee verification, you can inform the new employer to send request via email to India.HRSS.Ex-Emp@accenture.com.

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Where do I find information for Accenture India concerning HR, Payroll, Taxes etc?

For Human Resources Related Queries:  India.HRSS.Exits@accenture.com 

For Payroll/Full & Final Settlement Related Queries:  Payroll.Settlements@accenture.com

For Provident Fund, Continuity of Medical Insurance and ESIC Related Queries:  EB.Socialsecurity@accenture.com

For Time and Expense Queries:  EB.TE.Exit@accenture.com
 

How do I obtain a copy of my past training history?
Learning support specialists are available to assist you with your transcript request at the following numbers:

Asia/Pacific  -  Ph: (+61) 3-9838-7082

How do I contact Accenture Philippines Human Resources?

For Accenture former employees: ExitManagementQuery@accenture.com
For employment verification purposes by 3rd parties: PDC.HR.Empver@accenture.com
 

EUROPE / LATIN AMERICA:

How do I contact Accenture UKI Human Resources?
The email address is the following: uki.peopleline.hr@accenture.com. For questions relating to shares, please contact UKI.Equity.Services@accenture.com.  

For external employment references, please contact the below:

0800 028 2255 Option 4, Option 1 (UK)
+353 1 5066397 (Ireland) (Option 3, Option1)
+44 203-428-0985 (Intl)
UKI_Peopleline_HR@accenture.com

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How do I contact Accenture Austria, Switzerland, Germany Human Resources?
For all HR questions, please contact the ASG HR support team at Asg.Ask.Hr.Alumni@accenture.com.

How do I obtain a copy of my past training history?
Learning support specialists are available to assist you with your transcript request at the following numbers:

Europe/Middle East/Africa  -  Ph: (+33) 4-9294-6768

South America  -  Ph: (+1) 703-404-9957 or 1-800-446-5302

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